Exchanged and return
Exchange & Return Policy
Umtausch- und Rückgaberecht
Your satisfaction is our highest priority. If your piece of jewelry does not meet your expectations or does not fit, we offer fair and transparent exchange and return options to ensure you are completely happy with your purchase.
? Return Policy
You may return your order within 14 days of receiving your item, no questions asked.
| Return Window | The return shipment must be sent no later than 14 days after receiving your jewelry. |
| Conditions | The jewelry must be unworn, in perfect condition, with all original tags attached and returned in its original packaging. |
| Shipping | Please pack the jewelry carefully and send it to the return address provided. Return shipping costs are the responsibility of the buyer. |
? Exchange Policy
If you would like a different size or a different style, you are welcome to make an exchange.
| Exchange Window | Exchanges can be requested within 14 days of receiving your order, as an alternative to a return. |
| Availability | An exchange is only possible if the desired piece of jewelry is available. If it is not, we will of course offer you a full refund instead. |
| Process | Please contact our customer service team to initiate your exchange. |
? Refunds
| Processing Time | Returns will be processed within 5 business days of receiving the item. The refund will be issued via the original payment method used at checkout. |
Once your returned jewelry has safely arrived with us, we will promptly process your refund and ensure you receive your money back as quickly as possible.
Have questions? We're happy to help.
✉ [email protected]With these customer-friendly policies, we want to ensure that shopping at J & Marie is always a positive and trustworthy experience. Thank you for your trust — we look forward to supporting you in the best possible way!
We are Jady and Marie, a startup based in Munich.
Since 2025 we stand for timeless jewelry made of 925 sterling silver and high-quality stainless steel.
Our goal is to offer you stylish jewelry in a modern design – current creations made of silver and stainless steel that appeal to both women and men.
